Profesora de ingles particular para todas las edades con mas de cinco años de experiencia

Curriculum Vitae de May

Highlights:

· Over 4 years experience in teaching English as a foreign language

· Worked at the primary and elementary level

· Excellent communication and interpersonal skills

· Experience in administration and customer service

· Extensive knowledge of MS office (Windows, MS word, Excel and Ms Project) and internet.

Education / Training:

2006 TESL/ TESOL Certificate, Oxford Seminars, Toronto, Canada

2001/2002 Attended Teacher assistance training workshops

1999 B. Sc. Civil Engineering Alexandria University, Faculty of engineering, Alexandria, Egypt

Teaching Experience:

2003 – 2004 Private Tutoring, Business English Course for Teleplus Company, Florida and Egypt

· Designed instruments to assess the language proficiency levels of employees

· Prepared special courses to meet the needs of employees working in telecommunications industry

· Instructed students aged 25+, in groups of 20 students

· Focused on the reading, listening , conversation and pronunciation skills

2003 – 2004 Elementary school Teacher, Kaumya American School, Alexandria, Egypt

· Taught Social studies, Math and English to children

· Focused on ESL- specific skills including reading writing, grammar, pronunciation, listening and conversational English

· Assigned homework

· Graded tests and assignments

· Maintained students attendance and academic records

· Identified children’s individual learning needs and addressed these needs accordingly

· Wrote progress reports and met with parents concerning the children’s progress

· Attended in service trainings

· Prepared lesson plans weekly

2001 – 2003 Assistant English Teacher, International British School, Alexandria, Egypt

· Assisted the teacher with marking, grading and assigned homework

· Worked with the children on an individual basis on in class assignments

· Supervised recess activities

· Counsel children having difficulty with the class lessons

· Set up the classroom for the daily lessons

· Prepared lesson plans according to the British curricula

· Participated in staff meetings, educational conferences and teacher training workshops

2001 – 2003 Private English Tutor for Italians, Egypt

· Worked with students on one-to-one basis

· Prepared lessons for different age groups and levels

· Prepared material to help developing the vocabulary skills.

2000 – 2001 Elementary School English Teacher, Alexandria House of English, Alexandria, Egypt

· Prepared courses for presentation to students according to approved curriculum

· Taught ESL- specific skills including reading writing, grammar, pronunciation, listening and conversational English

· Taught students using a systematic plan of lessons and discussions

· Supervised school field trips

· Assigned and corrected homework

· Prepared, administered and corrected tests

· Evaluated students’ progress and discuss results with students and parents

· Prepared and implemented remedial programs for students requiring extra help

· Participated in staff meetings, educational conferences and teacher training workshops

Professional Experience:

2007 – 2011 Client Services Representative, B2B Trust Bank, Toronto, Canada

· Build long-term customer relationships

· Process financial and non-financial transactions

· Take ownership of customer inquiries, concerns and complaints

· Ask probing questions to determine customer needs and make referrals

· Promote various services and products offered by the bank and its partners

2004 – 2007 Client Services Representative, Teleperformance, Toronto, Canada

· Up-sold and promoted new TV packages and channels.

· Solved billing issues

· Effectively dealt with difficult/ irate customers

· Took monthly payments

· Changed programming packages for clients

1999 – 2001 Client Liaison Engineer, KH Group for Engineering & Constructions, Alexandria, Egypt

· Handled a switchboard of up to 10 lines

· Re organized filing system

· Input 50 to 100 entries in a data base system

· Liaised with the construction site and the office

· Modified the drawings using AutoCad14 according to the client’s specifications

1997 Under training Site Engineer, The Project of Bibliotheca Alexandrina, Alexandria, Egypt

· Set up schedules to track sub contractors’ inquiries

· Set up spreadsheets to analyze sub contractors’ prices when received, and enter all return information

· Prepared sub contractors’ inquiries and sending them out

· Tracked the measurement for the provisional monthly statement

· Prepared legal documents for signing

References:

Available upon request